CUSTOMER SERVICE CENTER

PLACING AN ORDER  

Placing your order with Maverick Wine Gifts is simple and convenient. Please follow  these easy steps: 

Select your shipping state from the SHIP TO menu 
Select products by clicking "add to cart" 
Choose your wine
Check Out 
Enter your billing information 
Enter your shipping information 
Confirm your order

To place an order on www.maverickwinegifts.com, you will be required to create an account. To create the account, we will ask for the following:

Your name
Date of birth
Zip code
Email address

PAYMENT OPTIONS 

Maverick Wine & Gifts accepts all major credit cards: Visa, Master Card, Discover/Novus and American Express. Money Orders are accepted, however payments mailed to our Customer Service Center may cause delays with your order.  Payments must be received and posted to your account before your order can be processed. See our Visit Contact Page to obtain our mailing address.

MEMBER BENEFITS 

Manage addresses, store billing information, keep track of your monthly gift giving expenses and  set reminders of upcoming events in your life. Members also receive discounts, special offers, new release information and Newsletters.  Sign-up to receive these specials by entering your  e-mail,  name, address and other information in our �Sign Up� window on the bottom of our Home Page.

SELECTING WINE

Maverick Wine & Gifts offers a unique shopping experience.  Each gift order includes a bottle of wine of your choice.  Additional bottles can be added to your order for an additional fee.  We offer a variety of California Wines that pair great with our Swiss Colony products and to enhance your gift giving experience.  Check back regularly as new wines are being added monthly.  Wines can be purchased separately or by the case with 15% volume discounts.

PRODUCT AVAILABILITY & SUBSTITUTION

We make every effort to ensure that products we feature on our pages are in season and available. In some instances, this is not possible. Maverick Wine & Gifts reserves the right to  substitute products of like kind and value. Our Customer Service Department will contact you if a major substitution is necessary.

OUT OF STOCK ITEMS / BACK ORDERS

We make every effort to ensure products we feature on our pages are in stock.  In some instances the items may not be In Stock, Discontinued or on Back Order. We typically do not ship partial orders.  If such occurrence happens, our Customer Service Department will contact you to substitute, change or hold an order to be shipped.

GIFT MESSAGING

The Maverick Wine Gifts shopping cart is made up of several sections (or web pages) for you to  complete in order to ensure a complete and accurate order.  After you load your shopping cart with the items you wish to send, click on the Gift Messaging link located under the Total on your shopping cart.  You will be prompted to enter a gift message.  The gift message is limited to 250 characters, including all spaces and punctuation. Gift messages are printed on a stylized portion of our packing list that folds over into a gift card.  When a gift message is included In your order, the packing slip will not include any pricing information.

CHANGING AN ORDER

Once you have placed and confirmed your order, it is not possible to access it to make adjustments.  To make a change to a confirmed order, you must contact our Customer  Care Department at info@maverickwinegifts.com or 1-800-267-9251.

While we try our best to accommodate order change requests, the timing for such requests is critical. It is best to call us at 888-381-WINE to request your change as soon as possible.  We are  open Monday through Sunday from 8:00am to 8:00pm, Central Standard Time.  Once our warehouse has started to process your order, it is not possible to make any changes to your order.

CHECK  STATUS OF AN ORDER

You can follow the progress of all your orders and shipments by clicking Order Status in our Customer Service area. Once an order ships, it may take up to 24 hours before current tracking information is available by clicking on the tracking number under your account.  Log in to your account to track your shipped orders and view recent transactions. 

RETURNS, DAMAGED OR INCORECT ORDER

Perishable and fragile products cannot be returned. These products are covered by The Maverick Wine & Gifts Guarantee and will be replaced if they arrive damaged. Please do not discard merchandise as we may request items to be returned for inspection or by the Commercial Carrier.  Non-perishable items should be returned within 14 days of delivery in their original packaging, after contacting our Customer Service department and receive our product return mailing address.

Damaged products will be replaced and covered by Maverick Wine & Gifts Guarantee.  Contact our customer service department immediately for replacement with instructions to return  product for inspection or to hold product for inspection by Commercial Carrier.

SHIPPING & DELIVERY

If you order a gift that is being shipped via FedEx or UPS, please be aware that Standard Ground  Delivery provides an estimated delivery date - the delivery date provided is not a guaranteed  delivery date.  Please allow for Standard Processing Time.  Standard Processing Time for  orders  is three-five days.  During peak holiday seasons we may increase Processing Times. 

We have a variety of shipping methods ranging from Standard Ground Delivery to Express  Delivery. Sorry we do not offer Overnight Delivery.  We offer two day shipping Mon-Fri, cutoff is  2pm CST. During holidays cutoff times may be extended.  Our gifts are shipped via FedEx  and UPS.  Shipping amount is based on flat rate shipping. Most products will follow the shipping  table below. The physical street address of the recipient's home  or workplace is required; a post  office box number is not acceptable.

If your gift happens to be returned to us we will happily issue an in store credit for the purchase   price of the gift. You can choose to take advantage of this immediately, or save it for your future  gifting needs! If you would like to return a gift received please contact our customer service  department within 14 days of delivery to discuss your options.

ADULT SIGNATURE

Maverick Wine Group requires Adult Signature on all orders by an adult 21 years or older.    Please allow shipments to addresses where an adult will be present to sign for your delivery.   The carrier will make two attempts to deliver your package.  Thereafter if delivery is not successful, your order will be returned to our warehouse.  Reshipment's may incur additional  charges. Returned shipments will receive an in store credit.

FUTURE SHIP DATES

Maverick Wine Gifts offers Future Ship Dates for your holiday and gift giving needs.  Simply  choose Preferred Delivery Date upon check out on the shopping cart under the total.  Future Ship Dates may not exceed 60 days.  Your  credit card will not be processed until your order is processed for shipment.

MULTIPLE ADDRESSES

Maverick Wine Gifts offers Multiple Shipping Addresses for your corporate and gift giving needs.   Simply enter additional address upon checkout by selecting �new" in the SHIP TO drop down  menu.  Orders exceeding twelve, please contact our Customer Service Department to assist  you.

WHERE DO WE SHIP

We ship non-wine items (gift baskets, gourmet food & chocolate, gift certificates and accessories) to all 50 states.

We ship wine to select states in accordance with state laws.  Please visit our SHIPPING MAP to determine if we ship wine to your state. 

STATE RESTRICTIONS

Connecticut & New York: State regulations prohibit wine and food from being shipped in the  same package. Gifts & Baskets ordered that include both food and wine will be sent in two  separate packages.

WEATHER HOLDS

When extreme weather conditions between our warehouse and a shipping destination could  adversely affect wine in transit, we may place a temporary Weather Hold on orders shipping to or through affected states. If your order is on Weather Hold, you can check its status by clicking Track Your Order from the  Customer Service Menu. Maverick Wine Gifts will make every effort to contact you via email you provided. Extreme weather may also delay orders already in transit, as carriers may not be able to move  freight or make deliveries.  We apologize for the inconvenience such delays may cause our customers, and will be watching  the weather closely so as to resume shipping affected orders as soon as conditions permit. If you choose to override a Weather Hold placed on your order, we recommend upgrading your shipping to Express so your wine spends as little time as possible in extreme weather conditions.  You can visit our Customer Care area to submit your request by email. You can also call our Customer Care department during business hours at  800-267-9251.  When orders are released from Weather Hold at the customer's request, we will not accept  responsibility for damage that items may suffer due to extreme temperatures in transit, and will  not replace these items at our expense.  If you prefer to cancel your order and shop again at a later date, we will certainly oblige.

ON-LINE ORDERING 

The Maverick Wine Gifts shopping cart technology uses 'cookies' to keep track of the product(s) you select. You must enable your browser to accept the Maverick Wine Gifts cookies to place an order online. We use Secure Sockets Layer (SSL), an advanced encryption to provide the best possible protection from unauthorized parties accessing any information you send to us. Once you are ready to order, click on the gift you would like to buy, change the quantity (if necessary), enter the zip code of the recipient, and click the Add to Cart button. You will now be taken to the shopping cart to complete your order.

WINE CLUBS

Wine Clubs are processed and shipped during the first week of each month, but no later than the 7th. Wine club shipments will arrive within 5 business days of processing.  There are a few exceptions to our wine club shipping schedule, as follows:

The first shipment of a new membership is sent within 5 business days from the time the order was placed and cannot be held for later delivery.
November and December shipments are sent early to avoid holiday delivery delays.
During extreme weather conditions, we will delay the club shipment until the weather is suitable to ship your package using standard shipping.

To cancel your Wine Club subscription, please visit the Customer Care and enter a question subject (e.g. "Cancel my Wine Club"). On the next screen include your name, contact number and billing address.  You can also call us at 800-267-9251 to make your request by phone. 

Please note that any wine club shipments that are already in process or in transit cannot be canceled. In cases where shipments are already in process, your cancellation would take affect for the next month's shipment.

MAVERICK POLICY  

SATISFACTION GUARANTEE
We are committed to provide unparalleled customer service and support. Your  satisfaction is  always our number one priority. We measure success by the  satisfaction of our customers. We want to bring you the best products at the  fairest price, backed by the best service possible. In our experience, that's the only way to create relationships that stand the test of time.

100% Satisfaction Guarantee.  All products ordered from Maverick Wine Gifts  are covered by  our 100% Satisfaction Guarantee. We guarantee that your gift  will arrive to your recipient in  quality condition. If you (or your gift recipient)  are not completely satisfied with the quality of a  delivered product  please contact our customer service department immediately. Your complete  satisfaction is our goal.

SECURITY POLICY
The Maverick Wine Gifts servers use Secure Sockets Layer (SSL), an advanced  encryption  technology that works with Netscape Navigator (versions 2.0  and higher), Mozilla, Microsoft  Internet Explorer (version 3.0 and higher), and  AOL (AOL 3.0 and higher). This encryption  provides the best possible  protection from unauthorized parties accessing any information you  send to  us.  For additional information on security and stored information, please read  our privacy policy